Steps to check printing issues in HPUX Server

Please run with the following action plan.
 
1. Install the latest lpspool, Arpa and Streams patches.
    PHCO_35377  lpspool cumulative patch
    PHNE_33732  Cumulative STREAMS Patch
    PHNE_35182  Cumulative ARPA Transport patch
 
    Note : Take a complete system backup & Ignite recovery backup before applying the patches
              Please apply the above patches along with its dependencies .
              Read the instructions before applying the patches .Download the patches from http://itrc.hp.com
   
2. Remove all the unwanted print servers that are not in use, I would recommend to wipe all printers and start with 1 printer config and see if that works and build upon it.
       ( Save the Spooler Configuration from SAM and preserve /var/sam/lp directory on the problem server )
   
 To save spooler state in SAM:
 
  a) Go into SAM 'Printers and Plotters' area
  b) Go to 'LP Spooler'
  c) Go to 'Save/Restore Spooler Configuration'
  d) Go to 'Actions' menu
  e) Click on 'Save Spooler Configuration'
 
  Note : Take a complete backup of the directory /var/sam/lp on the problem server.
            Remove all the print server configuration through SAM
 
3. Also ensure there are no old printer left-over configs in the /etc/lp directories of the problem server.
 
4. Run tlinstall -v and ensure the links are all ok on the problem server
    # tlinstall -v
 
5. Try setting -v to lpsched and then look at /var/adm/lp/log and /var/adm/lpd.log if it shows anything useful. on the problem server.
     #lpshut
     #lpsched -v
     Send the out put of the above commands & the files /var/adm/lp/log and /var/adm/lpd.log to us
     Try taking print if doesn't work proceed with Option 6 .
  
    Note : Ensure that the server should be able to ping to the print server .
 
Option 6 . You may also consider restoring the spooler configuration from working system to non working system. Refer the below procedure.
       a)   On the Working  system:
           Execute
           -> SAM
           -> Printers and Plotters
           -> Lp Spooler
           -> Save/Restore Spooler Configuration
 
       b)  Choose
          -> Actions
          -> Save Spooler Configuration
 
        This will save all the information necessary to rebuild the spooler into the directory /var/sam/lp.
 
       c)  Tar this directory (/var/sam/lp) :
            # tar cvf /tmp/lp.tar /var/sam/lp
 
       d) Copy the resulting tar file, lp.tar, onto the problem server.
 
       e) Unpack the lp.tar file on the problem server.
           # tar xvf lp.tar
       f) Execute on the problem server.
          -> SAM
          -> Printers and Plotters
          -> Lp Spooler
          -> Save/Restore Spooler Configuration
 
       g)Choose
          -> Actions
          -> Restore Spooler Configuration
  
7. If still the problem is same after performing above steps, please send the tar copies of /etc/lp and /var/spool/lp to us to analyze the issue further